Staff Challenge Question: Patient Rights
EMAIL TO A COLLEAGUE | PRINT THIS STORY | ARCHIVESWhich of the following is false?
- Hospitals must have a complaint resolution process and ensure that the patients and families are aware of how to access and use this process.
- Hospitals are required to follow up on patient complaints.
- Patients and families have a right to voice their complaints; however, the hospital can prioritize complaints and choose which ones to investigate.
- None of the above.
Training Tips: The AHAP Staff Challenge is the perfect way to regularly train your staff. If the challenge is a question, forward the e-mail to your staff. Once they answer the question, they will receive immediate feedback on their answers.
If your staff doesn't have e-mail access, use this question in different, creative ways. You can use the question and answer in:
- Posters
- Tent cares placed on tables in staff lounges and cafeterias
- Handouts or quizzes distributed at team meetings
- Reference binder available in staff areas
- Paycheck stuffers
- Newsletters
