Staff Challenge question: Verbal read-back
EMAIL TO A COLLEAGUE | PRINT THIS STORY | ARCHIVESWhen performing verbal read-back, which of the following statements is false:
- The person receiving the verbal or telephone order or test result must write down the complete order or enter the information into the computer.
- The person receiving the verbal or telephone order or test result does not have to write down the order or result if he or she can repeat the information back to the provider and immediately carry out the order.
- The person receiving the verbal or telephone order or test result must read back the information (order or result) after writing it down.
- The person who gave the order or result must confirm that the information read-back is correct.
Training Tips: The AHAP Staff Challenge is the perfect way to regularly train your staff. If the challenge is a question, forward the e-mail to your staff. Once they answer the question, they will receive immediate feedback on their answers.
If your staff doesn't have e-mail access, use this question in different, creative ways. You can use the question and answer in:
- • Posters
- • Tent cares placed on tables in staff lounges and cafeterias
- • Handouts or quizzes distributed at team meetings
- • Reference binder available in staff areas
- • Paycheck stuffers
- • Newsletters
