Answering tracer questions
EMAIL TO A COLLEAGUE | PRINT THIS STORY | ARCHIVESWhen answering tracer questions, staff should:
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- Answer only the questions asked and not volunteer additional information, because it may be used in unexpected ways.
- Always try to answer the question themselves, without seeking assistance to any question.
- Take as long as they need in answering questions. Using the phrase "let me think about that for a minute" is always acceptable.
