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Chapter 7
When we think about on-site surveys, the first thing that comes to mind is the fact that they are truly unannounced. We’re nervous about when the surveyors will arrive, whether we will be ready for the scrutiny, and how well we will do with tracer activities. The change to unannounced arrivals definitely was significant in the survey process and can leave organizations vulnerable if they do not plan, prepare, and then prepare some more, as this is The Joint Commiss
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